Includes bibliographical references and indexes.

Machine generated contents note: pt. One Organizations, Management, and the Networked Enterprise -- ch. 1 Information Systems in Global Business Today -- Opening Case: The San Francisco Giants Win Big with Information Technology -- 1.1.How are information systems transforming business, and why are they so essential for running and managing a business today? -- How Information Systems are Transforming Business -- What's New In Management Information Systems? -- Globalization Challenges and Opportunities: A Flattened World -- Interactive Session: Management Meet the New Mobile Workers -- The Emerging Digital Firm -- Strategic Business Objectives of Information Systems -- 1.2.What is an information system? How does it work? What are its management, organization, and technology components and why are complementary assets essential for ensuring that information systems provide genuine value for an organization? -- What is an Information System? -- Dimensions of Information Systems -- Interactive Session: Technology UPS Competes Globally with Information Technology -- It Isn't Just Technology: A Business Perspective on Information Systems -- Complementary Assets: Organizational Capital and the Right Business Model -- 1.3.What academic disciplines are used to study information systems and how does each contribute to an understanding of information systems? -- Technical Approach -- Behavioral Approach -- Approach of This Text: Sociotechnical Systems -- Review Summary -- Key Terms -- Review Questions -- Discussion -- Questions -- Hands-On MIS Projects -- Management Decision Problems -- Improving Decision Making: Using Databases to Analyze Sales Trends -- Improving Decision Making: Using the Internet to Locate Jobs Requiring Information Systems Knowledge -- Collaboration and Teamwork -- Case Study: Home Depot Renovates Itself with New Systems and Ways of Working -- References -- ch. 2 Global E-Business and Collaboration -- Opening Case: Social Networking takes off at Kluwer -- 2.1.What are business processes? How are they related to information systems? -- Business Processes -- How Information Technology Enhances Business Processes -- 2.2.How do systems serve the different management groups in a business and how do systems that link the enterprise improve organizational performance? -- Systems for Different Management Groups -- Interactive Session: Technology Vail Ski Resorts Goes High-Tech for High Touch -- Systems for Linking the Enterprise -- E-business, E-commerce, and E-government -- 2.3.Why are systems for collaboration and social business so important and what technologies do they use? -- What is Collaboration? -- What is Social Business? -- Business Benefits of Collaboration and Social Business -- Building a Collaborative Culture and Business Processes -- Tools and Technologies for Collaboration and Social Business -- Interactive Session: Management Is Social Business Working Out? -- 2.4.What is the role of the information systems function in a business? -- The Information Systems Department -- Organizing the Information Systems Function -- Review Summary -- Key Terms -- Review Questions -- Discussion -- Questions -- Hands-On MIS Projects -- Management Decision Problems -- Improving Decision Making: Using a Spreadsheet to Select Suppliers -- Achieving Operational Excellence: Using Internet Software to Plan Efficient Transportation Routes -- Collaboration and Teamwork -- Case Study: Should a Computer Grade Your Essays? -- References -- ch. 3 Information Systems, Organizations, and Strategy -- Opening Case: Should T.J. Maxx Sell Online? -- 3.1.Which features of organizations do managers need to know about to build and use information systems successfully? -- What is an Organization? -- Features of Organizations -- 3.2.What is the impact of information systems on organizations? -- Economic Impacts -- Organizational and Behavioral Impacts -- The Internet and Organizations -- Implications for the Design and Understanding of Information Systems -- 3.3.How do Porter's competitive forces model, the value chain model, synergies, core competencies, and network economics help companies develop competitive strategies using information systems? -- Porter's Competitive Forces Model -- Information System Strategies for Dealing with Competitive Forces -- Interactive Session: Technology Nike Becomes a Technology Company -- The Internet's Impact on Competitive Advantage -- Interactive Session: Organizations Identifying Market Niches in the Age of Big Data -- The Business Value Chain Model -- Synergies, Core Competencies, and Network-Based Strategies -- 3.4.What are the challenges posed by strategic information systems and how should they be addressed? -- Sustaining Competitive Advantage -- Aligning IT with Business Objectives -- Managing Strategic Transitions -- Review Summary -- Key Terms -- Review Questions -- Discussion Questions -- Hands-On MIS Projects -- Management Decision Problems -- Improving Decision Making: Using a Database to Clarify Business Strategy -- Improving Decision Making: Using Web Tools to Configure and Price an Automobile -- Collaboration and Teamwork -- Case Study: Who's The World's Top Retailer? Walmart and Amazon Duke It Out -- References -- ch. 4 Ethical and Social Issues in Information Systems -- Opening Case: Content Pirates Sail the Web -- 4.1.What ethical, social, and political issues are raised by information systems? -- A Model for Thinking About Ethical, Social, and Political Issues -- Five Moral Dimensions of the Information Age -- Key Technology Trends That Raise Ethical Issues -- 4.2.What specific principles for conduct can be used to guide ethical decisions? -- Basic Concepts: Responsibility, Accountability, and Liability -- Interactive Session: Management Edward Snowden: Traitor or Protector of Privacy? -- Ethical Analysis -- Candidate Ethical Principles -- Professional Codes of Conduct -- Some Real-World Ethical Dilemmas -- 4.3.Why do contemporary information systems technology and the Internet pose challenges to the protection of individual privacy and intellectual property? -- Information Rights: Privacy and Freedom in the Internet Age -- Interactive Session: Technology Big Data Gets Personal: Behavioral Targeting -- Property Rights: Intellectual Property -- 4.4.How have information systems affected laws for establishing accountability, liability, and the quality of everyday life? -- Computer-Related Liability Problems -- System Quality: Data Quality and System Errors -- Quality of Life: Equity, Access, and Boundaries -- Review Summary -- Key Terms -- Review Questions -- Discussion Questions -- Hands-On MIS Projects -- Management Decision Problems -- Achieving Operational Excellence: Creating a Simple Blog -- Improving Decision Making: Analyzing Web Browser Privacy -- Collaboration and Teamwork -- Case Study: Facebook Privacy: There Is No Privacy -- References -- pt. Two Information Technology Infrastructure -- ch. 5 IT Infrastructure and Emerging Technologies -- Opening Case: Portugal Telecom Offers IT Infrastructure for Sale -- 5.1.What is IT infrastructure and what are the stages and drivers of IT infrastructure evolution? -- Defining IT Infrastructure -- Evolution of IT Infrastructure -- Technology Drivers of Infrastructure Evolution -- 5.2.What are the components of IT infrastructure? -- Computer Hardware Platforms -- Operating System Platforms -- Enterprise Software Applications -- Data Management and Storage -- Networking/Telecommunications Platforms -- Internet Platforms -- Consulting and System Integration Services -- 5.3.What are the current trends in computer hardware platforms? -- The Mobile Digital Platform -- Consumerization of IT and BYOD -- Interactive Session: Technology Wearable Computers Go to Work -- Quantum Computing -- Virtualization -- Cloud Computing -- Green Computing -- Autonomic Computing -- High-performance and Power-saving Processors -- The Mobile Digital Platform -- Consumerization of IT and BYOD -- Quantum Computing -- Virtualization -- Cloud Computing -- Interactive Session: Organizations Is It Time for cloud Computing? -- Green Computing -- High-Performance and Power-Saving Processors -- 5.4.What are the current trends in computer software platforms? -- Linux and Open Source Software -- Software for the Web: Java, HTML, and HTML5 -- Web Services and Service-Oriented Architecture -- Software Outsourcing and Cloud Services -- 5.5.What are the challenges of managing IT infrastructure and management solutions? -- Dealing with Platform and Infrastructure Change -- Management and Governance -- Making Wise Infrastructure Investments -- Review Summary -- Key Terms -- Review Questions -- Discussion Questions -- Hands-On MIS Projects -- Management Decision Problems -- Improving Decision Making: Using a Spreadsheet to Evaluate Hardware and Software Options -- Improving Decision Making: Using Web Research to Budget for a Sales Conference -- Collaboration and Teamwork -- Case Study: The Pleasures and Pitfalls of BYOD -- References -- ch. 6 Foundations of Business Intelligence: Databases and Information Management -- Opening Case: Better Data Management Helps the Toronto Globe and Mail Reach Its Customers -- 6.1.What are the problems of managing data resources in a traditional file environment? -- File Organization Concepts -- Problems with the Traditional File Environment -- 6.2.What are the major capabilities of database management systems (DBMS) and why is a relational DBMS so powerful? -- Database Management Systems -- Capabilities of Database Management Systems -- Designing Databases -- 6.3.What are the principal tools and technologies for accessing information from databases to improve business performance and decision making? -- The Challenge of Big Data -- Business Intelligence Infrastructure -- Interactive Session: Technology Driving ARI Fleet Management with Real-Time Analytics -- Analytical Tools: Relationships, Patterns, Trends --

Contents note continued: Databases and the Web -- 6.4.Why are information policy, data administration, and data quality assurance essential for managing the firm's data resources? -- Establishing an Information Policy -- Ensuring Data Quality -- Interactive Session: Management American Water Keeps Data Flowing -- Review Summary -- Key Terms -- Review Questions -- Discussion Questions -- Hands-On MIS Projects -- Management Decision Problems -- Achieving Operational Excellence: Building a Relational Database for Inventory Management -- Improving Decision Making: Searching Online Databases for Overseas Business Resources -- Collaboration and Teamwork -- Case Study: Does Big Data Bring Big Rewards? -- References -- ch. 7 Telecommunications, the Internet, and Wireless Technology -- Opening Case: Wireless Technology Makes Dundee Precious Metals Good as Gold -- 7.1.What are the principal components of telecommunications networks and key networking technologies? -- Networking and Communication Trends -- What is a Computer Network? -- Key Digital Networking Technologies -- 7.2.What are the different types of networks? -- Signals: Digital vs. Analog -- Types of Networks -- Transmission Media and Transmission Speed -- 7.3.How do the Internet and Internet technology work and how do they support communication and e-business? -- What Is the Internet? -- Internet Addressing and Architecture -- Interactive Session: Organizations The Battle Over Net Neutrality -- Internet Services and Communication Tools -- Interactive Session: Management Monitoring Employees on Networks: Unethical or Good Business? -- The Web -- 7.4.What are the principal technologies and standards for wireless networking, communication, and Internet access? -- Cellular Systems -- Wireless Computer Networks and Internet Access -- RFID and Wireless Sensor Networks -- Review Summary -- Key Terms -- Review Questions -- Discussion Questions -- Hands-On MIS Projects -- Management Decision Problems -- Improving Decision Making: Using Spreadsheet Software to Evaluate Wireless Services -- Achieving Operational Excellence: Using Web Search Engines for Business Research -- Collaboration and Teamwork -- Case Study: Google, Apple, and Facebook Struggle for Your Internet Experience -- References -- ch. 8 Securing Information Systems -- Opening Case: The 21st Century Bank Heist -- 8.1.Why are information systems vulnerable to destruction, error, and abuse? -- Why Systems Are Vulnerable -- Malicious Software: Viruses, Worms, Trojan Horses, and Spyware -- Hackers and Computer Crime -- Interactive Session: Management Target Becomes the Target for Massive Data Theft -- Internal Threats: Employees -- Software Vulnerability -- 8.2.What is the business value of security and control? -- Legal and Regulatory Requirements for Electronic Records Management -- Electronic Evidence and Computer Forensics -- 8.3.What are the components of an organizational framework for security and control? -- Information Systems Controls -- Risk Assessment -- Security Policy -- Disaster Recovery Planning and Business Continuity Planning -- The Role of Auditing -- 8.4.What are the most important tools and technologies for safeguarding information resources? -- Identity Management and Authentication -- Firewalls, Intrusion Detection Systems, and Antivirus Software -- Securing Wireless Networks -- Encryption and Public Key Infrastructure -- Ensuring System Availability -- Security Issues for Cloud Computing and the Mobile Digital Platform -- Ensuring Software Quality -- Interactive Session: Technology BYOD: It's Not So Safe -- Review Summary -- Key Terms -- Review Questions -- Discussion Questions -- Hands-On MIS Projects -- Management Decision Problems -- Improving Decision Making: Using Spreadsheet Software to Perform a Security Risk Assessment -- Improving Decision Making: Evaluating Security Outsourcing Services -- Collaboration and Teamwork -- Case Study: The Looming Threat of Cyberwarfare -- References -- pt. Three Key System Applications for the Digital Age -- ch. 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications -- Opening Case: ACH Food Companies Transforms Its Business with Enterprise Systems -- 9.1.How do enterprise systems help businesses achieve operational excellence? -- What Are Enterprise Systems? -- Enterprise Software -- Business Value of Enterprise Systems -- 9.2.How do supply chain management systems coordinate planning, production, and logistics with suppliers? -- The Supply Chain -- Information and Supply Chain Management -- Supply Chain Management Software -- Interactive Session: Management Scotts Miracle-Gro Cultivates Supply Chain Proficiency -- Global Supply Chains and the Internet -- Business Value of Supply Chain Management Systems -- 9.3.How do customer relationship management systems help firms achieve customer intimacy? -- What is Customer Relationship Management? -- Customer Relationship Management Software -- Operational and Analytical CRM -- Business Value of Customer Relationship Management Systems -- 9.4.What are the challenges posed by enterprise applications and how are enterprise applications taking advantage of new technologies? -- Interactive Session: Organizations Graybar Goes for Customer Analytics -- Enterprise Application Challenges -- Next Generation Enterprise Applications -- Review Summary -- Key Terms -- Review Questions -- Discussion Questions -- Hands-On MIS Projects -- Management Decision Problems -- Improving Decision Making: Using Database Software to Manage Customer Service Requests -- Achieving Operational Excellence: Evaluating Supply Chain Management Services -- Collaboration and "Teamwork -- Case Study: Vodafone: A Giant Global ERP Implementation -- References -- ch. 10 E-Commerce: Digital Markets, Digital Goods -- Opening Case: Pinterest: How Much Is a Picture Worth? -- 10.1.What are the unique features of e-commerce, digital markets, and digital goods? -- E-Commerce Today -- The New E-Commerce: Social, Mobile, Local -- Why E-Commerce Is Different -- Key Concepts in E-Commerce: Digital Markets and Digital Goods in a Global Marketplace -- 10.2.What are the principal e-commerce business and revenue models? -- Types of E-commerce -- E-commerce Business Models -- E-Commerce Revenue Models -- 10.3.How has e-commerce transformed marketing? -- Interactive Session: Organizations Can Pandora Succeed with Freemium? -- Behavioral Targeting -- Social E-commerce and Social Network Marketing -- 10.4.How has e-commerce affected business-to-business transactions? -- Electronic Data Interchange (EDI) -- New Ways of B2B Buying and Selling -- 10.5.What is the role of m-commerce in business and what are the most important m-commerce applications? -- Location-based Services and Applications -- Interactive Session: Technology Will Mobile Technology Put Orbitz in the Lead? -- Other mobile commerce services -- 10.6.What issues must be addressed when building an e-commerce presence? -- Develop an E-commerce Presence Map -- Develop a Timeline: Milestones -- Review Summary -- Key Terms -- Review Questions -- Discussion Questions -- Hands-On MIS Projects -- Management Decision Problems -- Improving Decision Making: Using Spreadsheet Software to Analyze a Dot-Com Business -- Achieving Operational Excellence: Evaluating E-Commerce Hosting Services -- Collaboration and Teamwork -- Case Study: Cultivating Customers the Social Way -- References -- ch. 11 Managing Knowledge -- Opening Case: Jaguar Land Rover Transforms with New Design and Manufacturing Technology -- 11.1.What is the role of knowledge management systems in business? -- Important Dimensions of Knowledge -- The Knowledge Management Value Chain -- Types of Knowledge Management Systems -- 11.2.What types of systems are used for enterprise-wide knowledge management and how do they provide value for businesses? -- Enterprise Content Management Systems -- Locating and Sharing Expertise -- Learning Management Systems -- 11.3.What are the major types of knowledge work systems and how do they provide value for firms? -- Knowledge Workers and Knowledge Work -- Requirements of Knowledge Work Systems -- Examples of Knowledge Work Systems -- Interactive Session: Technology Is 3-D Printing a Game-Changer? -- 11.4.What are the business benefits of using intelligent techniques for knowledge management? -- Capturing Knowledge: Expert Systems -- Organizational Intelligence: Case-Based Reasoning -- Fuzzy Logic Systems -- Machine Learning -- Interactive Session: Organizations Facial Recognition Systems: Another Threat to Privacy? -- Intelligent Agents -- Hybrid AI Systems -- Review Summary -- Key Terms -- Review Questions -- Discussion Questions -- Hands-On MIS Projects -- Management Decision Problems -- Improving Decision Making: Building a Simple Expert System for Retirement Planning -- Improving Decision Making: Using Intelligent Agents for Comparison Shopping -- Collaboration and Teamwork -- Case Study: What's Up with IBM's Watson? -- References -- ch. 12 Enhancing Decision Making -- Opening Case: Germany Wins the World Cup with Big Data at its Side -- 12.1.What are the different types of decisions and how does the decision-making process work? How do information systems support the activities of managers and management decision making? -- Business Value of Improved Decision Making -- Types of Decisions -- The Decision-Making Process -- Managers and Decision Making in the Real World -- High-Velocity Automated Decision Making -- 12.2.How do business intelligence and business analytics support decision making? -- What is Business Intelligence? -- The Business Intelligence Environment -- Business Intelligence and Analytics Capabilities -- Interactive Session: Technology Big Data Make Cities Smarter -- Interactive Session: Management America's Cup: The Tension between Technology and Human Decision Makers -- Management Strategies for Developing BI and BA Capabilities --

Contents note continued: 12.3.How do different decision-making constituencies in an organization use business intelligence? What is the role of information systems in helping people working in a group make decisions more efficiently? -- Decision Support for Operational and Middle Management -- Decision Support for Senior Management: Balanced Scorecard and Enterprise Performance Management Methods -- Group Decision-Support Systems (GDSS) -- Review Summary -- Key Terms -- Review Questions -- Discussion Questions -- Hands-On MIS Projects -- Management Decision Problems -- Improving Decision Making: Using Pivot Tables to Analyze Sales Data -- Improving Decision Making: Using a Web-Based DSS for Retirement Planning -- Collaboration and Teamwork -- Case Study: How Much Does Data-Driven Planting Help Farmers? -- References -- pt. Four Building and Managing Systems -- ch. 13 Building Information Systems -- Opening Case: New Systems Help Work Flow More Smoothly at Moen -- 13.1.How does building new systems produce organizational change? -- Systems Development and Organizational Change -- Business Process Redesign -- 13.2.What are the core activities in the systems development process? -- Systems Analysis -- Interactive Session: Organizations Datacard Group Redesigns the Way It Works -- Systems Design -- Completing the Systems Development Process -- 13.3.What are the principal methodologies for modeling and designing systems? -- Structured Methodologies -- Object-Oriented Development -- Computer-Aided Software Engineering -- 13.4.What are alternative methods for building information systems? -- Traditional Systems Life Cycle -- Prototyping -- End-User Development -- Application Software Packages and Outsourcing -- 13.5.What are new approaches for system building in the digital firm era? -- Rapid Application Development (RAD) -- Component-Based Development and Web Services -- Mobile Application Development: Designing for a Multi-Screen World -- Interactive Session: Technology The Challenge of Mobile Application Development -- Review Summary -- Key Terms -- Review Questions -- Discussion Questions -- Hands-On MIS Projects -- Management Decision Problems -- Improving Decision Making: Using Database Software to Design a Customer System for Auto Sales -- Achieving Operational Excellence: Analyzing Web Site Design and Information Requirements -- Collaboration and Teamwork -- Case Study: SourceGas Goes for Better Workforce Scheduling Systems -- References -- ch. 14 Managing Projects -- Opening Case: Harrah's Cherokee Casino Wins with Sound Project Management -- 14.1.What are the objectives of project management and why is it so essential in developing information systems? -- Runaway Projects and System Failure -- Interactive Session: Management New York's CityTime: An IS Project Goes Awry -- Project Management Objectives -- Interactive Session: Organizations Britain's National Health Service Jettisons Choose and Book System -- 14.2.What methods can be used for selecting and evaluating information systems projects and aligning them with the firm's business goals? -- Management Structure for Information Systems Projects -- Linking Systems Projects to the Business Plan -- Information Requirements and Key Performance Indicators -- Portfolio Analysis -- Scoring Models -- 14.3.How can firms assess the business value of information systems? -- Information System Cost and Benefits -- Real Options Pricing Models -- Limitations of Financial Models -- 14.4.What are the principal risk factors in information systems projects, and how can they be managed? -- Dimensions of Project Risk -- Change Management and the Concept of Implementation -- Controlling Risk Factors -- Designing for the Organization -- Project Management Software Tools -- Review Summary -- Key Terms -- Review Questions -- Discussion Questions -- Hands-On MIS Projects -- Management Decision Problems -- Improving Decision Making: Using Spreadsheet Software for Capital Budgeting for a New CAD System -- Improving Decision Making: Using Web Tools for Buying and Financing a Home -- Collaboration and Teamwork -- Case Study: A Shaky Start for Healthcare.Gov -- References -- ch. 15 Managing Global Systems -- Opening Case: New Systems Help Fiat Become a Global Powerhouse -- 15.1.What major factors are driving the internationalization of business? -- Developing an International Information Systems Architecture -- The Global Environment: Business Drivers and Challenges -- State of the Art -- 15.2.What are the alternative strategies for developing global businesses? -- Global Strategies and Business Organization -- Global Systems to Fit the Strategy -- Reorganizing the Business -- 15.3.What are the challenges posed by global information systems and management solutions for these challenges? -- A Typical Scenario: Disorganization on a Global Scale -- Global Systems Strategy -- The Management Solution: Implementation -- 15.4.What are the issues and technical alternatives to be considered when developing international information systems? -- Computing Platforms and Systems Integration -- Connectivity -- Software Localization -- Interactive Session: Organizations E-Commerce Russian-Style -- Interactive Session: Management South Korea's Restricted Internet -- Review Summary -- Key Terms -- Review Questions -- Discussion Questions -- Hands-On MIS Projects -- Management Decision Problems -- Achieving Operational Excellence: Building a Job Database and Web Page for an International Consulting Firm -- Improving Decision Making: Conducting International Marketing and Pricing Research -- Collaboration and Teamwork -- Case Study: Unilever's Push Toward Unified Global Systems -- References.

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